Privacy Policy

Privacy Policy

FinzoraPay Private Limited (“FinzoraPay”, “we”, “us”, or “our”) is committed to protecting the privacy of its users (“you”, “your”, or “User”). This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal and sensitive personal data when you access or use our website, mobile application, and any other digital platforms (collectively, the “Platform”).

1. Scope

This Policy applies to all visitors and registered users of the FinzoraPay Platform. It explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data.

2. Consent

By accessing, browsing, or using the FinzoraPay Platform or services, you consent to the terms of this Privacy Policy and our Terms of Use. If you do not agree with this Policy, please refrain from using our services.

3. Changes to This Policy

FinzoraPay may modify this Privacy Policy from time to time. We will notify you of significant changes via email or prominent notices on our Platform. Continued use of the Platform after changes indicates your acceptance of the updated Policy.

4. Compliance

This Policy is published in compliance with:

  • Section 43A of the Information Technology Act, 2000;
  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011;
  • Relevant rules and regulations issued by the Reserve Bank of India (RBI) and National Payments Corporation of India (NPCI).

5. Definitions

  • Personal Information: Information that can identify you, such as your name, mobile number, email address, etc.
  • Sensitive Personal Data or Information (SPDI): Includes passwords, financial information, biometric data, health records, and other data as defined under applicable laws.
  • Payment Data: End-to-end transaction details including account numbers, UPI IDs, PINs, OTPs, and timestamps of transactions.

6. Information We Collect

  • Full name, contact details, address
  • Account credentials (username/password)
  • PAN, Aadhaar (where applicable)
  • Financial and payment instrument details
  • Device information and IP addresses
  • Usage details, transaction history, and browser metadata
  • Feedback, customer service interactions, and correspondence

7. How We Use Your Information

We use your data to:

  • Verify your identity and manage your account
  • Process payments and provide financial services
  • Improve our Platform and develop new features
  • Ensure compliance with legal obligations
  • Communicate updates, offers, or alerts relevant to your usage

8. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share your information with:

  • Authorized third-party service providers and partners
  • Government or regulatory bodies if required by law
  • Our affiliates and subsidiaries under common control

9. Data Security

We employ industry-standard security measures including encryption, access controls, and secure servers to protect your information. However, no system is entirely immune to data breaches.

10. Retention of Data

We retain personal and payment data for as long as necessary to fulfill the purposes for which it was collected or as required by law.

11. Your Rights

You may:

  • Review and update your personal information
  • Withdraw consent at any time (subject to legal or contractual restrictions)
  • Request deletion of your data, where permissible by law

12. Children’s Privacy

Our services are not intended for children under 18. If you are a parent or guardian and believe we may have collected information from a minor, please contact us.

13. Contact Us

For any questions or grievances related to this Policy, you may contact our Grievance Officer at:

Grievance Officer
FinzoraPay Private Limited
[Insert Address]
Email: [Insert Email]
Phone: [Insert Contact Number]