Refund and Cancellation Policy

FinzoraPay Private Limited ("FinzoraPay", "we", "our", or "us") is committed to providing reliable and secure financial services to our customers. This Refund and Cancellation Policy outlines the conditions under which refunds may be issued and the procedure to request them.

1. Eligibility for Refund

Refunds may be considered under the following circumstances:

• Service Failure: If a technical error or disruption results in a failed transaction where funds were debited but not credited to the intended recipient.
• Duplicate Transactions: If a transaction was processed more than once due to a technical glitch or user error.
• Unauthorized Transactions: If unauthorized or fraudulent activity is confirmed on the User’s account.
• Other Scenarios: Any specific scenarios as explicitly mentioned in the applicable service terms and conditions.

2. Refund Request Process

• Submission of Request: Users must submit a refund request within 30 days from the date of the transaction through one of the following:
  • Email: sales@finzorapay.com
  • Customer Support: Submit a ticket via the FinzoraPay support portal.
  • Helpline: Call us at
• Required Information: Please include:
  • Transaction ID or reference number
  • Date and time of the transaction
  • Description of the issue
  • Any supporting documentation
• Processing Time: Refund requests will be reviewed and processed within 7 business days from approval. You will be notified of the decision within 5 business days.

3. Processing of Refunds

• Verification: All refund requests are subject to verification, which may include a review of transaction logs or communication with payment gateways.
• Approval or Rejection: Based on findings, the request may be accepted or denied. Users will be informed of the outcome within the specified timeframe.
• Refund Method: Refunds will be issued using the original payment method unless otherwise agreed. Processing time may vary depending on your bank or card issuer.

4. Non-Refundable Services

The following services are non-refundable:

• Charges for successfully completed transactions.
• Administrative or convenience fees.
• Transactions completed as intended without error or service interruption.
• Transactions made to non-FinzoraPay accounts, even if facilitated via our platform.

5. General Conditions

• Compliance: All refunds are subject to applicable laws and regulatory guidelines.
• Amendments: FinzoraPay reserves the right to modify this policy at any time. Updates will be posted on our website with the effective date.
• Limitation of Liability: Our liability is limited to the approved refund amount. We are not responsible for any consequential or indirect losses.

6. Contact Us

If you have questions or need assistance, please contact us:

Email: sales@finzorapay.com
Phone:
Address: K.P.Varkey Complex, Ground Floor, Palarivattom, Ernakulam, Kerala, India